Add an email to a customer's existing ticket
From an email's actions menu you can now attach the message to one of the sender's open tickets instead of only creating a new one.
Verbesserung · KI ·
From an email's actions menu you can now attach the message to one of the sender's open tickets instead of only creating a new one. The menu is also grouped into clear sections (actions, organize, print and export, AI auto-draft, sender), so it's easier to scan.
September 2026 · Releases & Verbesserungen
Onboarding recipes now build exactly what you left on each step · Catch Up no longer shows the same pending leave request as three cards
