AI draft replies in the support inbox now answer how-to questions from your
Each draft shows which articles it actually used, separates what it answered from items that still need investigation, and its confidence badge now reflects…
Verbesserung · Plattform ·
Each draft shows which articles it actually used, separates what it answered from items that still need investigation, and its confidence badge now reflects how much of the customer's message the knowledge base could answer (for example 2 of 4 questions = 50%) instead of a fixed number. A new "Short holding reply" tone option gives a quick acknowledgement when you only want to confirm receipt.
September 2026 · Releases & Verbesserungen
Creating a website now keeps its step bar readable on smaller desktop windows · In the photo editor, the AI mockup prompt box now shows its example as proper
Plattform
- Simple mode on phones now matches the new Mo design
- A calmer top bar and sidebar in Simple mode
- Simple mode stays simple, everywhere you use it
- Give Mo a job right from Home, and watch it happen in place
- Simple mode, smoother and easier to find your way around
- Bookmarks and connect links land where they should
