Helpdesk SLA settings now catch impossible policies before saving
the resolution target must be the same as or longer than the response target, hours must be whole numbers greater than zero, and each priority can have only…
Verbesserung · Plattform ·
the resolution target must be the same as or longer than the response target, hours must be whole numbers greater than zero, and each priority can have only one policy. Contradictory and duplicate policies that were already saved have been cleaned up, so ticket SLA clocks and breach alerts no longer contradict each other, and a note on the SLA settings page explains how policy changes affect existing tickets.
September 2026 · Releases & Verbesserungen
Importing a list from HubSpot works again · Imported PDFs keep their text where it belongs
Plattform
- Simple mode on phones now matches the new Mo design
- A calmer top bar and sidebar in Simple mode
- Simple mode stays simple, everywhere you use it
- Give Mo a job right from Home, and watch it happen in place
- Simple mode, smoother and easier to find your way around
- Bookmarks and connect links land where they should
