Helpdesk SLA settings now catch impossible policies before saving
the resolution target must be the same as or longer than the response target, hours must be whole numbers greater than zero, and each priority can have only…
Verbetering · Platform ·
the resolution target must be the same as or longer than the response target, hours must be whole numbers greater than zero, and each priority can have only one policy. Contradictory and duplicate policies that were already saved have been cleaned up, so ticket SLA clocks and breach alerts no longer contradict each other, and a note on the SLA settings page explains how policy changes affect existing tickets.
september 2026 · Releases en verbeteringen
Importing a list from HubSpot works again · Imported PDFs keep their text where it belongs
Platform
- Replying on your phone now covers every option
- Signature fields are slimmer and easier to place
- Adding a staff member while offline now works like Contacts and Tasks
- Home, My Day and your HR home now agree on the time of day
- Setting up Mo on WhatsApp now tells you the truth when the number is still a
- Template authors can now decide who gets the Mockups panel
