Tickets you create in the helpdesk no longer show you as the customer
Choosing "No contact" now leaves the customer empty, with a prompt to link one, so replies and notifications go to the right person and the ticket is…
Buggfix · Tillväxt ·
Choosing "No contact" now leaves the customer empty, with a prompt to link one, so replies and notifications go to the right person and the ticket is attributed correctly in your CRM. Internal submitter, feature and source workspace fields are also hidden on ordinary tickets, and only appear on reports that actually carry that information.
september 2026 · Releaser och förbättringar
Your country from setup now lands in your company details · Thread replies in direct messages can now be posted to the main conversation
Tillväxt
- Clearer social account options in Marketing
- Text fields in Automo Connect are now easy to see
- A calmer Mo AI panel that shows what Mo can see
- Mo in Automo Connect now looks like Mo everywhere else in Automo
- Mo's approval cards look and move like the rest of Mo
- Mo's message box is simpler, and you can hold Space to talk
