Run your guest relationships from one place: inquiries, group bookings, guest messages and deposits.
Answer every direct inquiry, sell weddings and group stays, text guests before they arrive and get deposits paid, from one workspace set up for how hotels work.
The moments that win a direct booking or lose it
Here is what happens at each one when your hotel runs on Automo.
- A guest asks about parking and late check-in on your website. Your website assistant answers from the details you gave it, day or night, and you see every conversation.
- A couple asks about rooms for their wedding guests. Log the inquiry, send a quote, then send the group contract for signature from the same record.
- A guest arrives tomorrow. Text them check-in details and directions from their guest record, and see their reply in the same thread.
- A guest reports the shower is not draining. Log it as a request, assign it to maintenance and track it until it is fixed.
- The quiet season is coming. Email past guests an offer for a midweek stay and post it to social.
Questions hoteliers ask
Is it free to start?
Yes. Start on the Free plan with the CRM, eSignature, your website and invoicing for 1 member, with no credit card. Calls and texts come with the Starter plan.
Does it replace my booking engine?
No. Keep your booking engine for room reservations. Automo runs the work around the stay: inquiries, group sales, guest messages, requests and deposits.
Can I bring my guest list?
Yes. Import a CSV export of your guests and companies, and each one becomes a record you can text, email and invoice.
Can my front desk team use it?
Yes. The Free plan is for 1 member. When you add your front desk and housekeeping team, move to a paid plan and everyone works from the same guest records.
