Migrate from Freshdesk to Automo
Import your CSV from Freshdesk. Tickets only, using the usual column names. After sign-up the file opens in the support importer.
What moves across
- Ticket rows from a CSV: subject, description, status, priority
- Customer email and name when those columns exist
- The column mapping shown before you create an account
What does not
- Canned responses, automations and the knowledge base
- Full conversation threads that are not in the CSV
- Anything that is not a ticket row in the CSV
Export from Freshdesk
- In Freshdesk open Tickets, then Export, and download a CSV
- Drop that CSV here. It stays in this browser
- Create a free Automo account. The file opens in the support importer
Questions about moving from Freshdesk
What columns does the ticket CSV need?
A subject column at least. Status, priority, description and customer email are recognized when the header names match the usual aliases.
Does the knowledge base move?
No. This page imports ticket rows from a CSV only.
Is the file uploaded first?
No. It is read in your browser until you create an account.
Where does it open after sign-up?
In the support importer, with columns mapped so you can import tickets.
