Migrate from Gorgias to Automo
Gorgias emails you a download link when you export a view as CSV. Drop that file here. Subject, priority, ticket ID, customer email and customer name map onto Automo tickets. After sign-up it opens in the support importer.
What moves across
- Ticket rows from a Gorgias view export: subject, priority and ticket ID
- Customer email and name, kept on each imported ticket
- The column mapping shown before you create an account
What does not
- Ticket status and message bodies. The view export has neither column, so Automo applies the default status you pick in the importer
- Macros, views, SLAs and Shopify or social-media integrations
- Anything that is not a ticket row in the CSV
Export from Gorgias
- In Gorgias open Inbox, choose a view, select the tickets, then the three dots and Export tickets. The CSV arrives by email
- Drop that CSV here. Automo reads it in this browser
- Create a free Automo account. The file opens in the support importer
Questions about moving from Gorgias
Which Gorgias export works here?
The CSV from a view export. Gorgias emails you the download link. Its subject, priority, ticket ID, customer email and customer name match the columns the importer recognizes; anything else can be mapped by hand.
Do ticket status and conversations move?
No. The view export has no status or message columns, so Automo applies the default status you pick in the importer.
Do macros, views and integrations move?
No. This page imports ticket rows from a CSV only. Views, SLAs and Shopify or social integrations stay in Gorgias.
Is the file uploaded first?
No. It is read in your browser until you create an account.
