Migrate from Intercom to Automo
Import your CSV from Intercom. Tickets only, using the usual column names. After sign-up the file opens in the support importer.
What moves across
- Ticket rows from a CSV: subject, description, status, priority
- Customer email and name when those columns exist
- The column mapping shown before you create an account
What does not
- Messenger, series and Intercom articles
- Full conversation threads that are not in the CSV
- Anything that is not a ticket row in the CSV
Export from Intercom
- In Intercom open Inbox or Tickets, then Export, and download a CSV
- Drop that CSV here. Automo reads it on your device
- Create a free Automo account. The file opens in the support importer
Questions about moving from Intercom
What columns does the ticket CSV need?
A subject column at least. Status, priority, description and customer email are recognized when the header names match the usual aliases.
Does Messenger move?
No. This page imports ticket rows from a CSV only.
Is the file uploaded first?
No. It is read in your browser until you create an account.
Where does it open after sign-up?
In the support importer, with columns mapped so you can import tickets.
