Automo.ai

Migrate from Jira Service Management to Automo

This page does not log into Jira for you. Create a free Automo account, then connect Jira in Support and pick the service desk whose requests should become tickets.

What moves across

  • Requests from the service desk you pick, as tickets with subject, description, status and priority
  • The customer who raised each request, as a contact, plus the original created date
  • Comments on each request, as the ticket thread
  • Attachments up to 10 MB each, up to 20 per request

What does not

  • Queues, SLAs, automation rules and request types
  • Knowledge base articles, customer portal settings and approvals
  • Duplicates of requests already imported. Running it again only adds new ones

Export from Jira Service Management

  1. Create a free Automo account from this page
  2. After sign-up, open Support settings, then Integrations, and connect Jira with your site URL and an API token
  3. Pick a service desk and choose Import requests
  4. Watch the count as requests land as tickets. Any request with a problem is listed so you can check it