A quieter email thread and reply box on support tickets
Emails on a ticket now read as a clean conversation, with the sender, address and time on one line above each message.
Enhancement · Growth ·
Emails on a ticket now read as a clean conversation, with the sender, address and time on one line above each message. The reply box is one simple surface: switch between template, AI draft and manual writing at the top, and attach files, mark a reply as an internal note and send from a single row at the bottom.
October 2026 · Releases & improvements
Sharper eyes on AI designs · Imported PowerPoint files keep their embedded fonts
