Automatic ticket acknowledgements work again, for tickets from every channel
The "Auto-acknowledge tickets" automation had switched itself off after its send step could not work out who to email, so customers raising a ticket stopped…
Fix · Growth ·
The "Auto-acknowledge tickets" automation had switched itself off after its send step could not work out who to email, so customers raising a ticket stopped getting the "we got it" reply. It is now back on, and the acknowledgement also runs for tickets that arrive by email, the in-app widget, the chatbot or the API, not just ones typed into the app.
September 2026 · Releases & improvements
My Day now opens straight away · Saving a leave policy now shows only the success confirmation and closes the
