Call analytics connect rate counts still-ringing calls as in progress
Calls that were still ringing or in progress were being counted as missed, which understated your real connect rate.
Fix · Growth ·
Calls that were still ringing or in progress were being counted as missed, which understated your real connect rate. Connect rate and missed counts now only consider calls that have finished.
September 2026 · Releases & improvements
Payroll now explains what each employee number counts · Pay runs awaiting approval now show up in your approvals inbox
