Feedback and product tickets no longer land in the billing queue
Automatic triage used to re-file any ticket that merely mentioned a word like "payment", "subscription" or "cancel" as a billing issue and raise its priority…
Fix · Growth ·
Automatic triage used to re-file any ticket that merely mentioned a word like "payment", "subscription" or "cancel" as a billing issue and raise its priority, which pushed product feedback to the wrong team. Triage now keeps the category and priority you submitted, only re-files a ticket when the text really is about money owed, charged or refunded, and records on the ticket what it changed and why. Tickets already mis-filed have been moved back.
September 2026 · Releases & improvements
Shortcuts are much easier to scan in the editor on Windows · Calendar now catches up in under a minute after a brief service hiccup
