First-time email senders now get a contact
When someone writes to your support inbox for the first time, the ticket is linked to a new CRM contact built from their name and email.
Fix · Growth ·
When someone writes to your support inbox for the first time, the ticket is linked to a new CRM contact built from their name and email. Your AI support agent can now reply to a ticket through the email on the ticket even before a contact is linked. Security reports always get a short note saying they were received and passed to the security team, while the ticket still goes to a person.
October 2026 · Releases & improvements
Sites can now offer their own actions, like searching or adding to a cart · Justified text stays straight in your PDFs
