Garbled support tickets and tickets that showed no customer
Two reports submitted seconds apart can no longer end up merged into one ticket, and anything that still looks merged is now flagged for a person instead of…
Fix · Growth ·
Two reports submitted seconds apart can no longer end up merged into one ticket, and anything that still looks merged is now flagged for a person instead of moving through triage unnoticed. Tickets also link to the right customer record when that customer's contact is created moments after their ticket, so agents see who wrote in instead of an unknown sender.
September 2026 · Releases & improvements
Two improvements to your chat profile card · Aligning brand or pasted text now keeps the text box on the page
