Internal notes now show who wrote them
Support ticket notes and other agent actions now display the teammate's name instead of a generic "Agent" label, so it's clear who to reply to when colleagues…
Enhancement · Growth ·
Support ticket notes and other agent actions now display the teammate's name instead of a generic "Agent" label, so it's clear who to reply to when colleagues discuss a ticket internally.
September 2026 · Releases & improvements
Six features that were built but never switched on now work · Paste special in sheets
