People messaging Mo on WhatsApp or iMessage can now ask to talk to a person
A Support ticket opens in that workspace, the team's reply goes back into the same chat, and Mo stays quiet until the agent hands back.
Enhancement · Essentials ·
A Support ticket opens in that workspace, the team's reply goes back into the same chat, and Mo stays quiet until the agent hands back. Outside live-help hours they are told when someone will return.
October 2026 · Releases & improvements
Team sessions now show where each device connected from · Creating a calendar event while offline now shows one clear "Not saved
