Support tickets link to their existing customer contacts
A cleanup step that associates each ticket with the right contact was timing out on the largest workspace, leaving those tickets showing an unknown customer…
Fix · Growth ·
A cleanup step that associates each ticket with the right contact was timing out on the largest workspace, leaving those tickets showing an unknown customer; it now finishes in seconds, so agents see the correct contact details on matched tickets.
September 2026 · Releases & improvements
Add rows and columns to a table without leaving the table · Your notification bell now shows every thread reply, including threads you
