Ticket actions now use the same customer email the Customer card shows
On tickets created without a linked contact, "Add as Contact" no longer fails with "No customer email available" while the card displays the submitter's…
Fix · Growth ·
On tickets created without a linked contact, "Add as Contact" no longer fails with "No customer email available" while the card displays the submitter's account email, and the reply composer's To field is pre-filled with that address instead of staying empty. If a ticket genuinely has no address anywhere, the card's existing "No contact linked" notice remains the single inline message.
September 2026 · Releases & improvements
Signups now remember where people came from · Fixed a sign-in glitch that could block a workspace from loading right after
