Ticket imports now run on our servers
Importing a Freshdesk, Zendesk or Gorgias ticket export keeps going after you close the tab, shows progress, lists every skipped row with its reason, and never…
Enhancement · Growth ·
Importing a Freshdesk, Zendesk or Gorgias ticket export keeps going after you close the tab, shows progress, lists every skipped row with its reason, and never duplicates tickets when you run the same file again. Imported tickets stay quiet: no customer emails, automations or AI replies.
October 2026 · Releases & improvements
End of Day checklist now tells you what to do for every step · Help answers on phones and tablets now match the editor you see
