Ticket reply emails now show what the customer wrote
When a customer replies by email to a ticket assigned to you, the notification email now quotes their message instead of just repeating the subject line, so…
Enhancement · Growth ·
When a customer replies by email to a ticket assigned to you, the notification email now quotes their message instead of just repeating the subject line, so you can see what they said without opening the ticket.
October 2026 · Releases & improvements
Clearer messages when a file can't be uploaded to My Assets · Lead forms and their submissions are now protected by server-side role
