Tickets stay open while the conversation says the problem is still there
When an automatic fix ships, we now read the ticket's own thread first: if the latest reply from support says the issue is not fixed, or the customer's last…
Fix · Growth ·
When an automatic fix ships, we now read the ticket's own thread first: if the latest reply from support says the issue is not fixed, or the customer's last message says it is still broken, the ticket stays open, no "resolved" notification goes out, and a note asks a person to pick it up. One customer ticket that was closed this way has been reopened with a reply drafted for the team.
September 2026 · Releases & improvements
Turning your camera back on in a huddle works even when the call's media · Animation settings now explain themselves
