Tickets you log yourself no longer email you the customer acknowledgement
When an agent creates a ticket with no contact linked, the ticket no longer takes the agent's own name and email as the requester, so the "we received your…
Fix · Growth ·
When an agent creates a ticket with no contact linked, the ticket no longer takes the agent's own name and email as the requester, so the "we received your request" acknowledgement is not sent back to the agent and reports no longer count the agent as the customer. Link a contact and the acknowledgement goes to that contact as expected.
September 2026 · Releases & improvements
The offer to save a password no longer disappears when you click your page · Event live features are now searchable in Everything
