Zendesk imports now bring over each ticket's full conversation
Moving from Zendesk now copies every ticket's messages and internal notes into the ticket timeline, with the original author, wording and time.
Enhancement · Growth ·
Moving from Zendesk now copies every ticket's messages and internal notes into the ticket timeline, with the original author, wording and time. Internal notes stay visible to your team only, and nothing is sent to customers or teammates during the import.
October 2026 · Releases & improvements
Hide shortcut now toggles back · Rotation values in the video editor now wrap around the circle
