A reply Mo drafts but does not send now goes to a person
When Mo writes a suggested reply but holds it for review, a ticket that nobody owns is now assigned to a person: the on-call responder, otherwise the person…
Fix · Growth ·
When Mo writes a suggested reply but holds it for review, a ticket that nobody owns is now assigned to a person: the on-call responder, otherwise the person your support agent escalates to, otherwise a workspace owner. They get the usual assignment alert in the app and by email, so the customer gets a first reply instead of waiting unseen.
October 2026 · Releases & improvements
Justified text and bleed look the same in every export · No more flash of the wrong theme when an internal page reloads
