Add an email to a customer's existing ticket
From an email's actions menu you can now attach the message to one of the sender's open tickets instead of only creating a new one.
Enhancement · AI ·
From an email's actions menu you can now attach the message to one of the sender's open tickets instead of only creating a new one. The menu is also grouped into clear sections (actions, organize, print and export, AI auto-draft, sender), so it's easier to scan.
September 2026 · Releases & improvements
Onboarding recipes now build exactly what you left on each step · Catch Up no longer shows the same pending leave request as three cards
AI
- AI Team members now know who is calling
- Ask your AI Team members to do things on a call
- Give each sales member a goal, and see the sign-ups they bring in
- See your AI team member's booking link at a glance
- AI Team member cards now explain where their knowledge comes from
- AI Team LinkedIn notes now follow the same structure as emails
