Add an email to a customer's existing ticket
From an email's actions menu you can now attach the message to one of the sender's open tickets instead of only creating a new one.
Enhancement · AI ·
From an email's actions menu you can now attach the message to one of the sender's open tickets instead of only creating a new one. The menu is also grouped into clear sections (actions, organize, print and export, AI auto-draft, sender), so it's easier to scan.
September 2026 · Releases & improvements
Onboarding recipes now build exactly what you left on each step · Catch Up no longer shows the same pending leave request as three cards
AI
- Hand Mo a job right from Home
- Documents in the Knowledge base are easier to read and edit on smaller windows
- Keep your bot's website knowledge fresh
- Assistants can now finish knowledge base and bot setup for you
- Ask AI and the Knowledge base, calmer and easier to work in
- Chat bots, calmer and easier to work with
