AI
AI Team members now know who is calling · Ask your AI Team members to do things on a call · Give each sales member a goal, and see the sign-ups they bring in
- AI Team members now know who is calling
Oct 29, 2026 · Enhancement · AI
When you call one of your AI Team members from the app, they now know your name, your workspace and your local time, and talk to you as a colleague instead of… - Ask your AI Team members to do things on a call
Oct 29, 2026 · New feature · AI
When you call a team member from the app and ask for something, they now put it on a list for you instead of saying they can't. - Give each sales member a goal, and see the sign-ups they bring in
Oct 29, 2026 · Enhancement · AI
Sales reps and account managers now have a Goal at the top of their profile: what they should get people to do (start free, start building, book a call or… - See your AI team member's booking link at a glance
Oct 29, 2026 · Enhancement · AI
The booking page picker in a team member's settings now shows each page's link next to its name, and the chosen page's full link appears underneath with a copy… - AI Team member cards now explain where their knowledge comes from
Oct 29, 2026 · Enhancement · AI
Each card splits pages into shared company knowledge and the member's own sources, and says when a member reads only its selected sources or the whole… - AI Team LinkedIn notes now follow the same structure as emails
Oct 29, 2026 · Fix · AI
LinkedIn notes your AI team members write now open with a real fact about the person, name one outcome that fits them and end with one direct question, all… - Open on an AI Team approval now goes straight to that item with its details
Oct 29, 2026 · Fix · AI
Before, it showed the approvals board without the item, so you couldn't see why it couldn't be decided. - Approve or reject many AI team drafts at once
Oct 29, 2026 · Enhancement · AI
Tick cards one by one, tick a whole member and job group, or pick everything that failed the rule check, then approve or reject the lot from one bar, with one… - AI Team now respects "no hyphens" house styles
Oct 29, 2026 · Fix · AI
When your organisation rules ban hyphenated words (for example "No hyphenated words" or "No dashes or hyphens"), the rule check on drafts now flags hyphenated… - AI sales reps sign every email the same way
Oct 29, 2026 · Fix · AI
Sales reps, account managers and receptionists now introduce themselves as an AI assistant of your company by default instead of "Assistant to" a person, and… - One outbound draft per person at a time
Oct 29, 2026 · Fix · AI
AI team members no longer pile up several first-touch drafts for the same prospect. While an email, call or LinkedIn note for a person or account is waiting in… - AI team emails can now track website visits and sign-ups
Oct 29, 2026 · Enhancement · AI
and your people can send tracked links too Turn on "Track and follow up website visits" in AI Team > Rules and every link from your approved list that the AI… - AI team calls now know who on your team spoke with the person
Oct 29, 2026 · Fix · AI
Before an AI team member calls, it now knows who on your team has been in touch with the person (record owners, people on logged calls, emails and meetings… - AI team members now find a company's website even when the domain in your CRM
Oct 29, 2026 · Enhancement · AI
If the domain on file is only an email domain or is empty, research searches the web for the company's name and location to find its real website, LinkedIn… - AI team members now work towards a goal
Oct 29, 2026 · Enhancement · AI
Each sales, account, marketing, reception and trades member has a Goal at the top of their settings: a booking, a form filled in, an accepted quote, a paid… - Outbound AI calls now open with the call script
Oct 29, 2026 · Fix · AI
When an AI team member or Mo rings someone, their first words are now the prepared call opener (who they are, that they are an AI assistant, and why they are… - Chat with or call any AI Team member from their card
Oct 28, 2026 · New feature · AI
Every AI Team card now has Chat and Call. Call starts a live voice conversation with that team member right in the browser, with their own voice and greeting… - Closing the AI Team side panel ends your call
Oct 28, 2026 · Fix · AI
In Automo Browser, hiding or switching away from the AI Team side panel now ends a live call with a team member, so a call never keeps running out of sight. - Applying or dismissing an AI Hub suggestion now only says it worked when the
Oct 28, 2026 · Fix · AI
If your role isn't allowed to change that file, you now see an error instead of a false "Suggestion approved", and the suggestion stays in the list. - Calling an AI Team member is smoother
Oct 28, 2026 · Fix · AI
Calls now keep their transcript even for voice-only team members, open straight from a link, explain clearly when a team member is paused or you need access… - Choose how smart each AI team member is when writing to customers
Oct 28, 2026 · Enhancement · AI
You can now set each AI team member to Fast, Balanced or Best in their Edit panel, give individual email jobs their own level, and set an organisation minimum… - Test mode calls now use your team member's own voice agent
Oct 28, 2026 · Fix · AI
When you test an AI team member, the test call now comes from its own voice agent, with the same voice, persona and greeting your customers hear, and it works… - AI team test runs now finish for every record you pick
Oct 28, 2026 · Fix · AI
When you test an AI team member on several records, each record's plan now starts a moment apart and is retried automatically if the planner turns it away, so… - Call summaries now link straight to the proposal
Oct 28, 2026 · Enhancement · AI
When an AI rep drafts a proposal after a call and it needs your approval, the call summary email now includes a Review the proposal button that opens the… - Test chats now follow the conversation
Oct 28, 2026 · Fix · AI
When you send a message in a bot or AI Team member's test chat, the chat scrolls to your message and keeps the typing indicator and reply in view, and the same… - New team members get an inbox named after them by default
Oct 28, 2026 · Fix · AI
When you add a team member, the Email step now suggests their first name (harper@) instead of a shared role address like sales@, matching the rest of your… - Report any AI result, and see why a request was refused
Oct 28, 2026 · Enhancement · AI
You can now report AI results everywhere they appear, and when a request can't be created because of our content rules, every screen tells you so clearly. - Report AI results from more places
Oct 28, 2026 · Enhancement · AI
You can now report an AI result that looks wrong or offensive from the photo editor's AI mockups, the design editor's AI command bar, Spark captions, the PDF… - Clearer answers when AI can't make something
Oct 28, 2026 · Enhancement · AI
When a request can't be created because of our content rules, you now see a short, clear message in your language instead of a generic error, and you are not… - Clear message when your AI allowance runs out
Oct 27, 2026 · Enhancement · AI
When an admin has set a monthly AI limit for you and you reach it, or your AI access is switched off, every AI feature now tells you so plainly instead of… - Test mode is easier to find on AI Team
Oct 27, 2026 · Enhancement · AI
Each agent card now has a More menu that opens test mode directly, so you can try an agent on real records without hunting for the tab. - Mo now picks brand pictures that fit what you asked for
Oct 27, 2026 · Fix · AI
When Mo designs on your brand, it now offers the pictures from your brand assets that match your brief first, instead of the oldest uploads, and only places… - AI Team sales emails now follow your training and rules
Oct 27, 2026 · Fix · AI
Follow-ups, revive emails, win-backs and test-mode plans are written from your organisation rules, your trained sales playbook, the member's own instructions… - Choose who can use Mo and AI, and cap monthly AI credits
Oct 27, 2026 · Enhancement · AI
Admins now decide who can use Mo and AI with the same role and member permissions they already use: setting AI to No access for a role or a person turns Mo and… - AI sales team members now research before they write
Oct 27, 2026 · Enhancement · AI
Before planning any outreach, your AI sales members now read the notes your team wrote on the deal, company and contact, recent emails, the company's website… - AI Team test runs now say why a plan could not be written
Oct 27, 2026 · Fix · AI
When a test run cannot write a plan for a record, the panel and the summary email now give the reason (record not found, out of AI credits, AI turned off, an… - Test mode now grades every draft and holds "Do it on its own" until a test
Oct 27, 2026 · Enhancement · AI
Each draft a test run produces now comes back with a rule check (never-say phrases from your playbook and organisation rules, contractions and dashes where… - AI Team drafts now follow your rules and playbook
Oct 27, 2026 · Enhancement · AI
Account plans and test mode drafts are now written by a stronger model and follow your organisation rules, the sales playbook, each member's duties and their… - You can now edit an AI team member even when the AI manager they escalate to
Oct 27, 2026 · Fix · AI
Pausing a manager, or the whole team, no longer blocks every save. If an escalation target really is wrong, the message now says whether it is the AI manager… - Test your AI team members safely before you let them loose
Oct 27, 2026 · Enhancement · AI
You can now give an AI team member your own email and mobile number, pick up to three companies, deals, contacts or tickets, and run a test. - AI team members now answer new enquiries sent to their own inbox
Oct 27, 2026 · Fix · AI
With "Reply to new leads fast" switched on, a new sales enquiry emailed straight to an AI team member's inbox now gets a reply from that member. - AI Team setup checklist now checks what each member knows
Oct 27, 2026 · Enhancement · AI
A team member who talks to customers now only counts as "Ready to work" once they have knowledge connected, and sales members also need a trained sales… - Lost deal reconnects now go to the right teammate
Oct 27, 2026 · Fix · AI
"Reconnect with deals you lost" is now an account manager job, and sales reps can switch it on too. - Weekly marketing plans now retry when the AI takes too long
Oct 27, 2026 · Fix · AI
If writing the weekly marketing plan timed out, the whole week was marked "Could not finish" and no plan was written. - Smarter account manager suggestions
Oct 27, 2026 · Enhancement · AI
Your AI account manager now only suggests check-ins, upgrades and new features for customers who actually use the product, works through your biggest accounts… - Train your AI sales team in minutes
Oct 27, 2026 · Enhancement · AI
Chat with a sales coach, paste your notes or point it at your website, and your AI team learns what you sell, who buys it and why people switch to you. - Deleting an AI agent now cleans up everything it owns
Oct 27, 2026 · Enhancement · AI
Deleting an AI Team member, a chat bot or a voice agent now opens one checklist of everything the agent owns: its chat bot and website embeds, voice agent… - Smarter greetings in AI reply drafts
Oct 26, 2026 · Enhancement · AI
AI-drafted replies now greet the person by the name they sign their email with, rather than a shared inbox or company name like "hello", and always capitalise… - AI sales reps now draft proposals only for deals that are ready
Oct 26, 2026 · Fix · AI
The "Draft proposals for deals that are ready" job used to pick any late-stage deal, including deals other reps owned, renewals and deals with no contact. - AI team members now follow through on phone quotes
Oct 26, 2026 · Enhancement · AI
When a caller asks an AI sales rep for a quote, the rep now prepares a priced proposal from your products, exactly as it does by email, and the person it… - AI team members now know today's date
Oct 26, 2026 · Fix · AI
Chat bots and AI team members answer questions about today's date, the day of the week and the time correctly, using your business timezone, instead of… - Call outcomes you can open
Oct 26, 2026 · Enhancement · AI
When a call outcome such as "Quote sent" or "Signup link sent" has a link attached, you can now click the tag to open what was sent. - More AI team jobs can now wait for your review
Oct 26, 2026 · Enhancement · AI
Your AI sales rep's daily company research and your AI marketing manager's weekly plan can now be set to "Prepare it for me", so their results wait on the… - Internal AI Team members now answer in the app
Oct 25, 2026 · Fix · AI
You can once again test and talk to your Technology manager, HR manager, developer, marketing manager and admin assistant from AI Team, even though their… - Voice-only AI Team members now keep their settings
Oct 25, 2026 · Fix · AI
"Add callers and chatters as leads" and "Hand over to a person" no longer switch themselves off after you save a team member who only answers the phone. - Manage your AI Team from Claude, ChatGPT or Mo
Oct 25, 2026 · Enhancement · AI
Workspace admins can now let a connected assistant list, hire, change, pause and remove AI team members. - Your HR manager, admin assistant, developer and marketing manager AI
Oct 25, 2026 · Fix · AI
They are kept off your public website, but that setting no longer blocks signed-in colleagues, so they reply with your workspace's hours, tasks, bug tickets… - AI sales reps now quote real prices
Oct 25, 2026 · Fix · AI
Sales reps who are allowed to quote prices now answer price questions in website chat with the exact list prices from your price book, and share your pricing… - Choose exactly who approves each finance assistant's requests
Oct 25, 2026 · Enhancement · AI
In each AI team member's settings you can now pick any mix of people and groups to approve finance requests. - The AI Team org chart now shows who is working, who is off and what they are
Oct 25, 2026 · Enhancement · AI
Members who report to an AI manager appear under that manager, grouped by their own department. - AI Team members now show the same status everywhere
Oct 25, 2026 · Fix · AI
and failed work explains itself A team member whose work could not finish now shows Error with the reason and the time on both the Team and Organisation tabs… - See what your AI team will do, and why, before you say yes
Oct 25, 2026 · Enhancement · AI
Every item waiting for you now says what saying yes will do, why it was picked and where it came from (an automatic check, an email conversation, website chat… - AI Team greetings now use your brand name
Oct 25, 2026 · Fix · AI
Your AI Team members now introduce themselves with the company name from your brand kit or workspace branding instead of the internal workspace name. - AI Team members now fit their role
Oct 25, 2026 · Enhancement · AI
Each role shows only the switches that make sense for it, its own jobs come first with everything else under More jobs, and every job offers the same Off… - Clearer setup and activity for AI Team members
Oct 25, 2026 · Enhancement · AI
Adding a team member now asks you to choose their portrait and voice instead of always starting as female with the same voice, and a sales rep's job title… - Support agents now try to solve the problem first and give a ticket number
Oct 24, 2026 · Enhancement · AI
AI support agents now troubleshoot sign-in, billing and how-to questions from your knowledge base before passing anyone on. - A manager's dashboard for the AI Team
Oct 24, 2026 · New feature · AI
The new Dashboard tab shows one row per team member, AI and people side by side, for the last 7, 30, 90 or 365 days: reach-outs, replies, meetings booked… - AI sales reps can now quote, send proposals and qualify leads on their own
Oct 24, 2026 · Enhancement · AI
your AI sales rep prices it only from your price book (your products, and for Automo itself the live plans and add-ons on the pricing page), puts the lines on… - New receptionists can now book appointments right away
Oct 24, 2026 · Fix · AI
When you add a receptionist, sales rep or account manager to your AI Team, they now get their own booking page automatically instead of starting with none. - New AI team role: Trades dispatcher
Oct 24, 2026 · Enhancement · AI
Plumbers, electricians and other trades can add an AI receptionist that answers calls, chat and email, captures the job, quotes from a rate card you fill in… - Hire another one like your best AI team member, and reuse the set-up anywhere
Oct 24, 2026 · Enhancement · AI
Every AI team member now has Duplicate and Save as template. A duplicate or a hire from a template starts with the same role, instructions, tone, authority… - Your AI Technology manager now answers from real data
Oct 24, 2026 · Fix · AI
When you ask your AI Technology manager whether Gmail, a phone line or a workflow is working, it now reads your actual connections, mailbox sync times, phone… - Choose from thousands of voices in nearly every accent
Oct 22, 2026 · Enhancement · AI
When you set up an AI team member or a voice agent, you can now search the full ElevenLabs voice library by accent, language, gender or style, listen to a… - AI credit charges are now more reliable for workspaces in every region
Oct 22, 2026 · Fix · AI
A slow moment on the billing service no longer risks a missed or double charge, and a request that cannot be charged is retried before anything is reported. - Choose any country right from the number list
Oct 22, 2026 · Enhancement · AI
When you add a phone number, the country now has a dropdown right next to the number list, so you can switch from your home country to the United States, or… - AI Team now in the AI menu
Oct 22, 2026 · Enhancement · AI
Workspaces with Automo Connect switched on can now open AI Team straight from the AI sidebar, next to AI Chat Bots, to set up and manage virtual team members. - See which phone numbers are free when adding a team member
Oct 22, 2026 · Enhancement · AI
Each number in the picker now shows whether it is free, already answering calls somewhere else, or taken by another team member. Free numbers come first. - Hear a voice before you hire
Oct 22, 2026 · Enhancement · AI
When you add a team member, you can now play a short sample of the voice you picked, spoken with their name, so you choose the voice that sounds right before… - Clearer AI savings overview
Oct 21, 2026 · Fix · AI
The AI Hub overview no longer repeats your money and hours saved in an extra tile. In Savings by feature, every row now shows actions as a plain count, the… - Set up an AI team member in one place
Oct 21, 2026 · Enhancement · AI
Add a receptionist, account manager, finance assistant or support agent, plus a sales rep where Automated Sales is turned on, with its own name, tone, voice… - AI Hub numbers now read the same way everywhere
Oct 21, 2026 · Fix · AI
Credits Today, AI Events Today, Estimated ROI and trend percentages now use thousands separators like Balance does, and Hours saved shows a space before the… - AI calls that get cut off now only cost what they produced
Oct 17, 2026 · Fix · AI
When an AI reply is cancelled, the connection drops or the stream stalls, you are charged only for what was generated so far and the rest of the held credits… - AI Hub suggestions now do exactly what they promise
Oct 16, 2026 · Enhancement · AI
Approving a new-folder idea creates that folder next to the file and files it there, and the tags, titles and descriptions you tweak before approving are the… - Short questions get their answer sooner
Oct 15, 2026 · Performance · AI
Automo AI Search now searches short, simple questions straight away instead of planning them first, and fetches image and video results together, so answers… - Mo shows you the way forward
Oct 14, 2026 · Enhancement · AI
When Mo can't finish something, it now says exactly what's missing and offers the fix right there: get more credits, turn on the app it needs, ask an admin, or… - Chat bot Reports now show the messages people left for you, with one tap to
Oct 14, 2026 · Enhancement · AI
A new "Messages for you" tile counts voicemails, call back and meeting requests, people who asked for a person when nobody picked up, and messages callers left… - Get told when your call forwarding quietly stops
Oct 14, 2026 · Enhancement · AI
If a personal number you forward to your AI receives no diverted calls for a week, you now get an email and a notification in the bell, each with a link… - Mo listens, and tidies up
Oct 14, 2026 · Enhancement · AI
Tell Mo what went wrong in two taps and it tries again with your note. Costs read like real numbers, steps that don't work say so plainly, Approve is no longer… - A bot's Conversations now shows every call and text it handled
Oct 14, 2026 · Fix · AI
Opening a chat bot's Conversations tab now lists the calls, voicemails, texts and WhatsApp messages its phone agent handled alongside website chats, with a… - A calmer AI Hub. The AI Hub now shows its numbers in one clean strip and its
Oct 13, 2026 · Enhancement · AI
The privacy reassurance is a single quiet line, and the savings tools sit in one menu next to the period picker. - Designs from your AI assistant, picture-perfect
Oct 13, 2026 · Fix · AI
Pages that Claude, ChatGPT or another assistant builds through Automo now open in the editor exactly as previewed: photos keep their shape, rounded corners… - Mo now shows what an answer actually cost
Oct 12, 2026 · Fix · AI
The credit count under each Mo answer now matches what your workspace balance is charged. Before, it showed the cost before your plan's AI credit rate and… - Hand Mo a job right from Home
Oct 9, 2026 · New feature · AI
In the simpler layout, what you type on Home now runs right there: watch Mo's steps as it works, approve anything that sends, signs or spends in place, and… - Documents in the Knowledge base are easier to read and edit on smaller windows
Oct 9, 2026 · Fix · AI
On a short or narrow desktop window an open document now gets real room: the page scrolls instead of squeezing it to a line or two, the editor toolbar wraps… - Keep your bot's website knowledge fresh
Oct 9, 2026 · Enhancement · AI
Website sources on an AI chat bot now show when they were last crawled and have a "Re-crawl now" button. - Assistants can now finish knowledge base and bot setup for you
Oct 9, 2026 · Enhancement · AI
Through the Automo connector in Claude, ChatGPT or Mo they can list and create knowledge base folders, save or move a page straight into a folder, mark it… - Ask AI and the Knowledge base, calmer and easier to work in
Oct 8, 2026 · Enhancement · AI
On desktop, Ask AI is now one tidy card: your chats on the left with New chat at the top, each answer with the documents it came from, and a question box with… - Chat bots, calmer and easier to work with
Oct 8, 2026 · Enhancement · AI
Every bot now has its own page and web address, so refreshing or going back keeps you on it, and its settings sit in one list instead of rows of tabs. - Hello on the first try
Oct 7, 2026 · Enhancement · AI
ChatGPT, Claude and other AI assistants using the latest connection standard now link up with Automo instantly, without the polite back-and-forth. - Mo now texts from its own iMessage numbers
Oct 5, 2026 · New feature · AI
Linking iMessage to Mo now connects you to one of Mo's own numbers, so you get the full iMessage experience: Mo reads your message, types, reacts with a… - Callers can now leave a message when nobody picks up a hand-off
Oct 5, 2026 · Enhancement · AI
If the AI phone assistant passes a caller to a team member who doesn't answer, the caller is invited to leave a message instead of being hung up on. - Mo can now read your documents
Oct 5, 2026 · Enhancement · AI
Ask Mo to review a customer contract and it finds the contract on the customer's record and reads the document itself, PDF or Word. - Voice agents now sound better and respond faster
Oct 4, 2026 · Enhancement · AI
Every agent moves to the latest ElevenLabs voice and turn-taking models, with guardrails switched on, and stays current whenever it is saved. - Hear your bot and call it for real
Oct 4, 2026 · Fix · AI
The Listen button on a bot's replies now plays the bot's voice instead of failing with an error, and if voice ever can't play you see the actual reason. - Talk to Mo from your phone on WhatsApp or iMessage
Oct 3, 2026 · New feature · AI
Link your own number to Mo from Settings › Mo by sending a one-time code, then ask Mo anything about your work from your phone. - Automo's actions in ChatGPT and Claude now say more accurately what they do
Oct 3, 2026 · Enhancement · AI
for example that posting a chat message or sharing a folder reaches other people — so the assistant can ask before acting where it should, and new Automo… - Members now see an accurate AI Hub tour
Oct 2, 2026 · Enhancement · AI
For anyone who is not a workspace admin, the "What can I turn on?" button is now labeled "What's switched on?". - AI Hub answers now match what you can actually do
Oct 2, 2026 · Fix · AI
Asking the AI Hub how to invite teammates now takes your workspace role into account. Members are directed to ask an admin rather than being sent to a… - Icon buttons are now named for screen readers
Oct 2, 2026 · Fix · AI
The approve, reject and select controls on each AI Hub suggestion, the refresh button, the Ask send button and the menu on each My Time entry now have names… - AI credit numbers now add up on the Credits tab
Oct 1, 2026 · Fix · AI
The balance card now shows how many credits have been used this cycle, the 7-day average shows a decimal so it matches today's usage, and the runway no longer… - Mo stops cleanly when your workspace runs out of AI credits
Oct 1, 2026 · Fix · AI
When a workspace has no AI credits left, Mo now tells you to top up before it starts work, and does the same if credits run out partway through a task. - Add an email to a customer's existing ticket
Sep 30, 2026 · Enhancement · AI
From an email's actions menu you can now attach the message to one of the sender's open tickets instead of only creating a new one. - Testing a new AI phone number now works
Sep 27, 2026 · Fix · AI
"Call me" and "Text me" on numbers bought in the AI hub no longer fail with a technical error. - AI chat bots now fit any kind of business, not just software companies
Sep 27, 2026 · Enhancement · AI
The details you tick or add on a bot's Leads tab, including phone and your own fields such as budget, suburb or party size, are now what the bot actually asks… - Mo now knows your business: your workspace, brand kit and knowledge base
Sep 26, 2026 · New feature · AI
Ask Mo about your pricing or services and it answers from your own knowledge base, with links to the pages it used, and says so instead of guessing when… - Editing a meeting recording in the video editor works again
Sep 26, 2026 · Fix · AI
Choosing "Edit video" on a meeting recording now opens it with a working preview and timeline instead of a black screen. - The email reading pane now keeps a readable minimum width in narrow browser
Sep 26, 2026 · Fix · AI
event and task suggestion cards wrap their text normally instead of squeezing into one-character columns, and action buttons are no longer cut off at the card… - The Mo button on Ask AI now opens Mo
Sep 25, 2026 · Fix · AI
Clicking the Mo pill on the Ask AI page previously did nothing visible. It now opens the Mo panel, the same as the Mo buttons on the other AI pages. - Asking a question in the AI Hub Query tab no longer leaves the send button
Sep 25, 2026 · Fix · AI
If your knowledge base is slow to respond you now get an answer from Automo's learning materials, and if the request still can't finish you see a clear "timed… - Browser tabs now show the page you are on Tabs for Ask AI, AI Hub, Knowledge
Sep 25, 2026 · Fix · AI
Equity Management and other Ops and AI pages now show the page name after your workspace name, matching the page heading. - Ask AI and Knowledge Base search no longer fail with a credit error when you
Sep 25, 2026 · Fix · AI
Some workspaces saw every AI question come back as "Credit check failed" even with a healthy credit balance, because the billing check could not confirm the AI… - Your knowledge base now switches itself on New workspaces were promised a
Sep 25, 2026 · Fix · AI
Knowledge now turns itself on the first time an owner or admin opens Ask AI, so the tour introduces something that already works. - Reindexing Knowledge Base documents works again
Sep 25, 2026 · Fix · AI
Clicking Reindex on the "not in AI search yet" notice used to fail every time with a "Reprocess all failed" message; it now queues the affected pages for… - Ask AI and Knowledge Base search work again for workspaces with credits
Sep 25, 2026 · Fix · AI
AI requests were being turned away with a "credit check failed" message even when the workspace had a full credit balance, because the credit system rejected… - AI analysis progress now shows the right count from the start
Sep 25, 2026 · Fix · AI
When you run an AI analysis from the AI Hub Suggestions tab, the progress card now shows how many items are in the run straight away and updates as each one… - Asking Mo on a new workspace no longer fails with "the AI assistant is
Sep 25, 2026 · Fix · AI
A credit check that could not be completed was being treated as a forged key, so the first AI request on some regions failed every time even though the… - AI features work again after a credit-check outage Design Studio's "Start
Sep 25, 2026 · Fix · AI
Ask AI and other AI tools were failing with "Couldn't check your credits" even for workspaces with credits available. They now reserve credits normally again. - AI Bots no longer looks blank for a workspace that has not created a bot yet
Sep 25, 2026 · Fix · AI
Admins and owners now see a clear starting point with a Create a new bot button, and members without permission to manage bots see a short explanation asking a… - Mo now introduces itself inline instead of with a modal
Sep 25, 2026 · Enhancement · AI
AI pages like Meetings, Texting and Chat Bots no longer open a blocking tour on your first visit. - Ask AI now always gives you a question box
Sep 25, 2026 · Fix · AI
Previously, if your Knowledge Base had no pages that had finished indexing, the page replaced everything with an "add pages" message and the example questions… - Connected AI assistants can now read envelope status and prepare signature
Sep 24, 2026 · Fix · AI
Sending or withdrawing a live agreement still requires an admin-enabled permission, and signature-envelope access remains clearly marked during connector… - Call forwarding setup now points at your own number
Sep 24, 2026 · Fix · AI
When you set up call diversion for your mobile, the panel now shows the AI-answered number that belongs to you, and builds the carrier codes with it. - Checking call forwarding is now a quick test call again
Sep 24, 2026 · Fix · AI
It announces itself, confirms the diverted call arrived and hangs up within seconds, instead of letting an AI caller hold a long, made-up conversation with… - Forwarding tests no longer create fake leads
Sep 24, 2026 · Fix · AI
Checking that call forwarding works no longer leaves a new lead and contact behind. The platform now recognises a call it placed to itself and keeps it out of… - Call leads are now named after the caller, not the assistant
Sep 24, 2026 · Fix · AI
When an AI call was saved, the contact it created could take its name from the assistant's own greeting (for example a lead called "his assistant"). - Test calls no longer count as leads
Sep 23, 2026 · Fix · AI
A call you start yourself from a number's Test tab is now marked "Test" in Call History and is kept out of lead capture, lead counts AI outcome stats and any… - Forwarding checks no longer look like real calls
Sep 23, 2026 · Fix · AI
When you verify call forwarding on a phone number, the check call no longer listens, so a carrier voicemail greeting can never be saved as if a caller said it… - AI phone calls no longer cut off partway through, and the assistant can end a
Sep 23, 2026 · Fix · AI
Calls stay connected until the caller or the assistant finishes, the assistant hangs up after saying goodbye when asked, and every call shows as finished in… - Phone numbers are now fully readable on the Numbers & Setup cards
Sep 23, 2026 · Fix · AI
The on/off switch no longer sits over the last digits of a number, and the forwarding and agent labels stay inside the card, so you can tell similar numbers… - Call forwarding setup now tells you what your phone should show after
Sep 23, 2026 · Enhancement · AI
If the confirmation pop-up is blank or reports a failure, the guide says the divert is not active and points you at your carrier's app, and a Verify forwarding… - The AI texting assistant no longer answers marketing blasts or senders that
Sep 23, 2026 · Enhancement · AI
Messages from an alphanumeric sender ID (like "TEAMBET") or a short code, and bulk sends that tell you to reply STOP or follow an unsubscribe link, are still… - Call forwarding setup now shows steps that actually work on Australian
Sep 23, 2026 · Fix · AI
On Optus numbers the guide leads with the My Optus app path and gives the diversion codes in the format Optus accepts, including the ring time for unanswered… - AI phone calls now pick up faster, and you can interrupt the assistant
Sep 23, 2026 · Performance · AI
Callers hear the AI's greeting about a second and a half sooner, and if they start talking while the AI is speaking, it now stops and listens instead of… - Verifying call forwarding now tells you exactly what happened
Sep 23, 2026 · Enhancement · AI
Instead of one vague "we didn't see the call arrive", the check says whether your carrier's voicemail picked up, whether someone answered on the phone itself… - AI features no longer ask you to buy credits when we could not read your
Sep 23, 2026 · Fix · AI
If a balance lookup fails, Spark generation, the shared AI proxy, print photo previews, try-on videos and phone-number purchases now say the check failed and… - Saving a phone agent now updates the live agent straight away
Sep 23, 2026 · Fix · AI
Editing an agent's greeting, personality, voice or language was being blocked by the browser before it ever reached us, so callers kept hearing the settings… - Saving a voice agent works again
Sep 23, 2026 · Fix · AI
Changing an agent's voice, greeting or personality now saves instead of doing nothing: the request the browser makes to update an agent was being blocked… - Phone numbers in call history now read correctly for every country
Sep 23, 2026 · Fix · AI
Numbers are split at the real country calling code and grouped the way that country writes them, so a Danish number shows as +45 60 34 76 26 instead of a… - Phone reports now separate missed inbound calls from outbound calls nobody
Sep 23, 2026 · Fix · AI
The AI resolution rate is measured against inbound calls only and counts just the calls the AI actually completed, so the numbers match what really happened. - Voice agents built around one person are now flagged as personal in the
Sep 23, 2026 · Enhancement · AI
with a warning explaining that they will greet callers to everyone else's numbers as that person's office. - Meeting notes now reach everyone who was on the call
Sep 23, 2026 · Fix · AI
Finished meetings were failing to share automatically with their attendees, so people who joined a meeting were left without access to the notes and without… - Missed calls now reach your own assistant, not a colleague's
Sep 23, 2026 · Fix · AI
When several people divert their mobile to the same workspace number, each diverted call is handed to the assistant set up on the mobile it came from. - Ask AI now shows your question and a thinking indicator the moment you press
Sep 23, 2026 · Fix · AI
Previously the page could keep showing the empty "Ask anything" screen for the whole time an answer was being generated, with no sign that anything was… - Phone numbers now show one consistent status
Sep 23, 2026 · Fix · AI
Each number in Numbers & Setup now tells a single story in both the card and list views, if calls actually forward or divert somewhere, the screen no longer… - Mo AI now has a button in your inbox on phone and tablet
Sep 23, 2026 · Enhancement · AI
Tap the sparkle next to Compose to see what Mo has handled for you and what it suggests next: inbox cleanup, replies drafted in your voice, good mail rescued… - See which of your numbers a call actually came in on
Sep 23, 2026 · Enhancement · AI
Call History now shows the line each call arrived on, and for calls diverted to you by a carrier it shows the number they were originally made to, so a mobile… - AI features answer about two seconds faster
Sep 23, 2026 · Performance · AI
Every AI request briefly checks your workspace's credits before it runs, and that check was taking over two seconds on its own. - Clearer message when saving a voice agent fails
Sep 23, 2026 · Fix · AI
If saving, creating or deleting a voice agent fails because our server didn't answer, the app now says so instead of telling you to check your internet. - Verifying call forwarding now tells you what happened
Sep 23, 2026 · Fix · AI
Checking a diverted number used to spin on "Calling…" with no outcome, even when the call had clearly gone to carrier voicemail. - Buying an Australian phone number works again
Sep 23, 2026 · Fix · AI
Purchases now use the address attached to their regulatory registration, and a missing verified business address is explained in plain language instead of… - AI Hub no longer tells busy workspaces they have not used Automo yet
Sep 23, 2026 · Fix · AI
The "Hi, I'm Mo" card used to appear while the impact figures were still being calculated, so an active workspace could see first-run copy instead of its time… - Phone numbers tied to people who have left now warn you
Sep 23, 2026 · Enhancement · AI
Numbers in AI Phone are flagged when their owner has been suspended or removed from the workspace, and when a call path ends up on a former colleague's number… - Clearer auto top-up wording on AI credits warnings
Sep 23, 2026 · Fix · AI
The low-credit toast used to say "will charge about $100.00 around in 1 day"; it now names the expected date, matching the wording on the credits overview, and… - Mail drafts replies to the sender, not to you
Sep 22, 2026 · Fix · AI
The mail assistant used to treat email you sent from another of your own addresses as incoming mail and prepare a reply addressed back to yourself. - Filing a document from an email now keeps the details on the customer record
Sep 22, 2026 · Fix · AI
When you save something like bank details that was written in the email itself rather than attached as a file, the record now shows that content instead of an… - Chat bot replies now show proper formatting
Sep 17, 2026 · Fix · AI
Answers from your chat bots render bullet lists, bold text and headings the way they were written, instead of showing raw asterisks. - Auto top-up now runs on its own the moment your balance drops below the level
Sep 17, 2026 · Fix · AI
Previously a top-up was only attempted while someone with billing access happened to have the AI credits page open, so a workspace could sit below its trigger… - Group inboxes are now safer to set up
Sep 16, 2026 · Enhancement · AI
New groups no longer deliver every email to everyone by default, the routing options say exactly what happens when an email arrives, including any outside… - Voice dictation now rides out brief billing-service hiccups
Sep 16, 2026 · Fix · AI
it retries automatically, and if the service is still catching up you get a clear "please try again in a moment" message instead of a technical error report… - Travel bookings now suggest diary events
Sep 16, 2026 · Enhancement · AI
Stay, flight and car-rental confirmations from known travel brands (Airbnb, Hertz, airlines, hotels and more) are scanned for their dates and offered to add to… - Automo's connector for Claude now follows Anthropic's directory rules
Sep 13, 2026 · Enhancement · AI
Inside Claude, the connector no longer offers AI video generation or lip-sync. Everything else works as before, and ChatGPT and other assistants keep the full… - Assistants can add events to your calendar
Sep 13, 2026 · Fix · AI
Asking Claude, ChatGPT or another connected assistant to put something in your Automo calendar now works. - The AI Hub suggests features you have yet to try
Sep 6, 2026 · Fix · AI
Previously a feature could appear in "Most used features" and in the "haven't tried yet" list at the same time; the suggestions now compare against your real… - "Best Value" badge on AI credit packs now points at the actual best deal
Sep 6, 2026 · Fix · AI
The badge had drifted onto a pack that was no longer the cheapest per credit. It now recalculates automatically, and every pack shows its rate so you can… - Auto-reload scales to how fast you spend credits
Sep 6, 2026 · Enhancement · AI
Auto-reload trigger options now scale with the size of the credit pack you buy, and you can type in your own threshold, so heavy AI users get topped up well… - AI activity feed now describes actions in plain language
Sep 6, 2026 · Enhancement · AI
The Live AI Activity list now names the feature that ran, like AI Chat or Mail Triage, instead of showing internal model names and billing codes. - AI Hub's underused-feature suggestions now match your actual usage
Sep 6, 2026 · Fix · AI
A feature you were already using heavily could still be recommended as 'underused' because the recommendation panel and the usage numbers were tracking… - Claude now checks its own work on every kind of project, not just video
Sep 3, 2026 · Enhancement · AI
Claude now checks its own work on every kind of project, not just video. Before it hands you a design, document, spreadsheet, website or email, it looks for… - Claude can now set up and edit your brand, not just read it
Sep 2, 2026 · New feature · AI
Claude can now set up and edit your brand, not just read it. Ask it to create a brand kit, add your colours with the right roles, set your heading and body… - Claude's changes now show up in every editor
Sep 1, 2026 · Fix · AI
Claude's changes now show up in every editor. Previously only designs and videos told you when Claude had edited something or wanted to — in documents… - Claude can now animate your designs
Aug 31, 2026 · New feature · AI
Claude can now animate your designs. Ask it to make a deck play itself, fade a headline in, or give a whole page a slide-in and it sets the real animations… - Claude can now build a website or email for you, not just set up an empty one
Aug 31, 2026 · New feature · AI
Claude can now build a website or email for you, not just set up an empty one. Ask for a landing page or a newsletter and it writes the actual page — copy… - AI videos now have readable titles and no black tail from long transcripts
Aug 30, 2026 · Fix · AI
AI videos now have readable titles and no black tail from long transcripts. Text overlays now render with drop shadows for visibility over moving footage, and… - Connect AI assistants from a “+” wherever AI lives
Aug 21, 2026 · Enhancement · AI
A consistent connectors button now appears at AI entry points across the product, walking you through linking Claude — with more assistants on the way. - See your enterprise AI credit package and burn-down
Aug 7, 2026 · Enhancement · AI
Workspaces on a prepaid credit package now see the package, the spend against it and the renewal window — and account teams see the same picture. - Mail AI usage counted once, accurately
Jul 2, 2026 · Enhancement · AI
AI features in Mail now charge credits through one atomic path, with automated flows degrading gracefully instead of blocking your inbox when a balance runs… - Faster, more resilient AI responses
Jun 17, 2026 · Performance · AI
The AI layer now caches repeated context, fails over between providers automatically, and guards against oversized prompts — quicker answers at lower cost… - Monthly invoicing for enterprise AI usage
Jun 12, 2026 · Enhancement · AI
Enterprise workspaces can now run AI on in-arrears billing: work is never interrupted by a credit balance, and finance teams get one clean monthly invoice. - Fair, accurate metering across every AI feature
May 30, 2026 · Enhancement · AI
All AI usage — including voice — is now consistently measured and charged, with a courtesy buffer so nobody is caught out as metering rolls in. - Complete tracking of AI, voice and messaging usage
Apr 12, 2026 · Enhancement · AI
Every AI, text-to-speech, calling and SMS action is now recorded, so your usage reports are accurate and unexpected charges cannot slip through.
