AI draft replies in the support inbox now answer how-to questions from your
Each draft shows which articles it actually used, separates what it answered from items that still need investigation, and its confidence badge now reflects…
Enhancement · Platform ·
Each draft shows which articles it actually used, separates what it answered from items that still need investigation, and its confidence badge now reflects how much of the customer's message the knowledge base could answer (for example 2 of 4 questions = 50%) instead of a fixed number. A new "Short holding reply" tone option gives a quick acknowledgement when you only want to confirm receipt.
September 2026 · Releases & improvements
Creating a website now keeps its step bar readable on smaller desktop windows · In the photo editor, the AI mockup prompt box now shows its example as proper
Platform
- Journey templates in HR > Training can now be limited to every workspace
- Calendar events are now much easier to read
- Extract image now works in the presentation editor
- You can now connect HubSpot right from the HubSpot migration report
- Easier to tap on phones
- On phones, panning a whiteboard now keeps up with your finger instead of
