AI draft replies in the support inbox now answer how-to questions from your
Each draft shows which articles it actually used, separates what it answered from items that still need investigation, and its confidence badge now reflects…
Enhancement · Platform ·
Each draft shows which articles it actually used, separates what it answered from items that still need investigation, and its confidence badge now reflects how much of the customer's message the knowledge base could answer (for example 2 of 4 questions = 50%) instead of a fixed number. A new "Short holding reply" tone option gives a quick acknowledgement when you only want to confirm receipt.
September 2026 · Releases & improvements
Creating a website now keeps its step bar readable on smaller desktop windows · In the photo editor, the AI mockup prompt box now shows its example as proper
Platform
- The Simple top bar stands up straight
- Deal pipelines that fit your industry
- Screen readers now announce what each whiteboard control is
- Deal timelines now show only documents that belong to the deal
- Asana imports now look like the original project
- Support Tickets now recovers on its own when the platform briefly refuses a
