AI phone agents now recognise callers you already know
When someone calls whose contact was moved to the recycle bin, or who only has an auto-created "Caller +number" entry, the agent still gets their name and…
Enhancement · Platform ·
When someone calls whose contact was moved to the recycle bin, or who only has an auto-created "Caller +number" entry, the agent still gets their name and email from the CRM, so it greets them by name instead of asking again. Any new lead created from the call carries their real name and email.
October 2026 · Releases & improvements
Your HR manager, admin assistant, developer and marketing manager AI · Sequence counts now match everywhere
Platform
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