Automatic "we got your request" emails now look like they come from your
The acknowledgement a customer receives when they raise a support request now carries your workspace name, logo and brand colour, shows the request reference…
Enhancement · Growth ·
The acknowledgement a customer receives when they raise a support request now carries your workspace name, logo and brand colour, shows the request reference and subject, quotes back what they sent, and offers a real reply address, so a customer can simply reply and have it land on the same request. Requests an agent raises for themselves inside the console no longer trigger an acknowledgement back to that agent.
September 2026 · Releases & improvements
Fixed a case where a page could quietly load with parts of the workspace empty · Loading the sample restaurant in Retail now works on every workspace
