Replies to customers in other regions now count as answered
Answering a ticket that belongs to a customer hosted in another region now records the response time on that ticket, so it leaves the unanswered queue straight…
Fix · Growth ·
Answering a ticket that belongs to a customer hosted in another region now records the response time on that ticket, so it leaves the unanswered queue straight away and shows up correctly in response-time reporting. Those regions previously looked neglected even when their tickets were answered promptly.
September 2026 · Releases & improvements
Replies you send from your ticket page now reach the support team's queue · Calendar and meeting reminders now reach your phone
