Replies you send from your ticket page now reach the support team's queue
Until now, a reply written from the ticket view in your settings did not start the response clock, so it could sit unnoticed while emailed replies were picked…
Fix · Growth ·
Until now, a reply written from the ticket view in your settings did not start the response clock, so it could sit unnoticed while emailed replies were picked up normally. Those replies now register the same way, so your ticket moves into the team's waiting-for-answer list immediately and the time you spent waiting is measured and reported.
September 2026 · Releases & improvements
Retail Payments reads clearly on your first sale · Replies to customers in other regions now count as answered
