See work waiting for your groups and claim it
My Work now shows unclaimed tickets, leads and tasks routed to groups you belong to. Claim a ticket or task there, or open a lead to claim it in CRM.
Enhancement · Growth ·
My Work now shows unclaimed tickets, leads and tasks routed to groups you belong to. Claim a ticket or task there, or open a lead to claim it in CRM. VIP and Enterprise support replies can copy team members and groups even when the AI agent is off.
October 2026 · Releases & improvements
Company exports from HubSpot, Salesforce and Pipedrive now land in the right · One-on-Ones now explains what to do when your team is empty
