Support agents now try to solve the problem first and give a ticket number
AI support agents now troubleshoot sign-in, billing and how-to questions from your knowledge base before passing anyone on.
Enhancement · AI ·
AI support agents now troubleshoot sign-in, billing and how-to questions from your knowledge base before passing anyone on. They hand a chat to a person only for refunds, legal or security matters, or when the customer insists. When they do hand off, the customer gets a ticket number and is told when to expect a reply. If hand-off is turned off, the bot no longer promises to connect anyone. Support bots also show support quick replies now, not Pricing or Book a demo.
October 2026 · Releases & improvements
A manager's dashboard for the AI Team · Brand, Files, Create and Portals, freshly tidied
AI
- AI Team members now know who is calling
- Ask your AI Team members to do things on a call
- Give each sales member a goal, and see the sign-ups they bring in
- See your AI team member's booking link at a glance
- AI Team member cards now explain where their knowledge comes from
- AI Team LinkedIn notes now follow the same structure as emails
