AI-drafted ticket replies now sign off as the agent who owns the conversation
consistently across both the AI draft card and the write-with-AI prompt bar on ticket and email replies.
Fix · Platform ·
consistently across both the AI draft card and the write-with-AI prompt bar on ticket and email replies. Drafts greet customers by their real first name (no more "Hi Moch.,"), fall back to a neutral greeting in the customer's own language, and agents can see and change who a draft signs as before applying it.
September 2026 · Releases & improvements
Enterprise orders now run themselves · Draft digital business cards no longer show "Card Not Found" to the person
