Attachments on support tickets are now much easier to inspect
the files listed under the customer's message open in an in-app preview when clicked — PDFs in an embedded viewer, and text or JSON logs with their contents…
Enhancement · Platform ·
the files listed under the customer's message open in an in-app preview when clicked — PDFs in an embedded viewer, and text or JSON logs with their contents shown (JSON pretty-printed) — instead of only offering a download. The sidebar attachments card got the same one-click preview, and files that can't be previewed download when clicked.
September 2026 · Releases & improvements
Team inboxes now follow area access · Select several objects on the design canvas and use Arrange (bring to front
Platform
- The Simple top bar stands up straight
- Deal pipelines that fit your industry
- Screen readers now announce what each whiteboard control is
- Deal timelines now show only documents that belong to the deal
- Asana imports now look like the original project
- Support Tickets now recovers on its own when the platform briefly refuses a
