Automatic ticket acknowledgements now reach the customer again
An automation that emails a "we got your request" reply when a ticket is created had no way to work out who to send it to, so every run failed and no customer…
Fix · Growth ·
An automation that emails a "we got your request" reply when a ticket is created had no way to work out who to send it to, so every run failed and no customer was acknowledged. The send now resolves the ticket's own customer address (falling back to the linked contact), a retried run re-fires against the record it was originally about, and an automation that keeps failing keeps reminding admins instead of going quiet after one notice.
September 2026 · Releases & improvements
Safety & Compliance now has a real web address for every screen · Incident details now update straight away
