Callers can now leave a message when nobody picks up a hand-off
If the AI phone assistant passes a caller to a team member who doesn't answer, the caller is invited to leave a message instead of being hung up on.
Enhancement · AI ·
If the AI phone assistant passes a caller to a team member who doesn't answer, the caller is invited to leave a message instead of being hung up on. The recording and transcript are saved on that call in your call history, and your team gets one alert per call saying who called and whether they left a message.
October 2026 · Releases & improvements
Mo can now read your documents · Mo talks you through its work
AI
- Hand Mo a job right from Home
- Documents in the Knowledge base are easier to read and edit on smaller windows
- Keep your bot's website knowledge fresh
- Assistants can now finish knowledge base and bot setup for you
- Ask AI and the Knowledge base, calmer and easier to work in
- Chat bots, calmer and easier to work with
