Mo can now read your documents
Ask Mo to review a customer contract and it finds the contract on the customer's record and reads the document itself, PDF or Word.
Enhancement · AI ·
Ask Mo to review a customer contract and it finds the contract on the customer's record and reads the document itself, PDF or Word. It can also read PDFs, Word documents, images and text files from your media library and from email attachments, so its answers come from what the document actually says.
October 2026 · Releases & improvements
Mo can now answer more manager and workspace-owner questions from your own · Callers can now leave a message when nobody picks up a hand-off
AI
- Hand Mo a job right from Home
- Documents in the Knowledge base are easier to read and edit on smaller windows
- Keep your bot's website knowledge fresh
- Assistants can now finish knowledge base and bot setup for you
- Ask AI and the Knowledge base, calmer and easier to work in
- Chat bots, calmer and easier to work with
