Helpdesk SLA settings now catch impossible policies before saving
the resolution target must be the same as or longer than the response target, hours must be whole numbers greater than zero, and each priority can have only…
Enhancement · Platform ·
the resolution target must be the same as or longer than the response target, hours must be whole numbers greater than zero, and each priority can have only one policy. Contradictory and duplicate policies that were already saved have been cleaned up, so ticket SLA clocks and breach alerts no longer contradict each other, and a note on the SLA settings page explains how policy changes affect existing tickets.
September 2026 · Releases & improvements
Importing a list from HubSpot works again · Imported PDFs keep their text where it belongs
