Knowledge Base pages created with the "Keep in sync" option now enter the AI
instead of silently behaving like "Only when pushed" and needing a manual "Add to AI Knowledge Base" click.
Enhancement · Platform ·
instead of silently behaving like "Only when pushed" and needing a manual "Add to AI Knowledge Base" click. The "Create page" button on the Knowledge Base landing page now opens the same options dialog as "New document", so every new page gets the same visible sharing and sync choice.
September 2026 · Releases & improvements
AI Chat Bots: when a bot can't answer because your workspace is out of AI · On a ticket's Emails tab the reply composer now starts as a single-line Reply
