On a ticket's Emails tab the reply composer now starts as a single-line Reply
Expanding it shows a summarized "To ... · subject" line with an Edit button, AI drafts are written straight into the reply with an inline review banner…
Enhancement · Platform ·
Expanding it shows a summarized "To ... · subject" line with an Edit button, AI drafts are written straight into the reply with an inline review banner (Regenerate / Adjust / Discard) instead of a separate preview and Apply step, the customer's latest message stays pinned above the reply while you draft, and whether the composer is expanded is remembered per agent.
September 2026 · Releases & improvements
Knowledge Base pages created with the "Keep in sync" option now enter the AI · Digital business cards saved with a broken colour value now render correctly
Platform
- The Simple top bar stands up straight
- Deal pipelines that fit your industry
- Screen readers now announce what each whiteboard control is
- Deal timelines now show only documents that belong to the deal
- Asana imports now look like the original project
- Support Tickets now recovers on its own when the platform briefly refuses a
