Move your Jira Service Management desk into Automo Support
Support admins can now connect Jira, pick a service desk and import its requests as tickets, with comments, attachments, the customer who raised each request…
Enhancement · Platform ·
Support admins can now connect Jira, pick a service desk and import its requests as tickets, with comments, attachments, the customer who raised each request and the original dates. Running the import again only adds new requests, and anything that did not come across is listed so nothing is lost silently. A new page at /migrate/jira-service-management walks teams through the move and sends them to sign up and straight to the import.
October 2026 · Releases & improvements
Recent projects at a glance in the editor · Adding a staff member now tells you what is missing
Platform
- The Simple top bar stands up straight
- Deal pipelines that fit your industry
- Screen readers now announce what each whiteboard control is
- Deal timelines now show only documents that belong to the deal
- Asana imports now look like the original project
- Support Tickets now recovers on its own when the platform briefly refuses a
