Move your Jira Service Management desk into Automo Support
Support admins can now connect Jira, pick a service desk and import its requests as tickets, with comments, attachments, the customer who raised each request…
Enhancement · Platform ·
Support admins can now connect Jira, pick a service desk and import its requests as tickets, with comments, attachments, the customer who raised each request and the original dates. Running the import again only adds new requests, and anything that did not come across is listed so nothing is lost silently. A new page at /migrate/jira-service-management walks teams through the move and sends them to sign up and straight to the import.
October 2026 · Releases & improvements
Recent projects at a glance in the editor · Adding a staff member now tells you what is missing
