Smarter greetings in AI reply drafts
AI-drafted replies now greet the person by the name they sign their email with, rather than a shared inbox or company name like "hello", and always capitalise…
Enhancement · AI ·
AI-drafted replies now greet the person by the name they sign their email with, rather than a shared inbox or company name like "hello", and always capitalise names properly.
October 2026 · Releases & improvements
Shared folders work the way sharing promises · Shift+click now selects a range of tickets on the support board
AI
- AI Team members now know who is calling
- Ask your AI Team members to do things on a call
- Give each sales member a goal, and see the sign-ups they bring in
- See your AI team member's booking link at a glance
- AI Team member cards now explain where their knowledge comes from
- AI Team LinkedIn notes now follow the same structure as emails
